Certification Programmes
We offer three distinct CX certification programme levels offered in partnership with the University of Pretoria - each introducing participants to the latest customer-centric methodologies and practices. Grounded in scientific research and tailored for real-world application, the courses follow a practitioner-oriented framework that delivers actionable insights. Participants gain access to practical toolkits, design methods, and templates that can be immediately applied in their organizations. Upon successful completion, delegates will be equipped with the core competencies required for effective, modern CX management.
Certified Customer Experience Operations Associate (CCXOA)
A practical online training guide for all Operational/ Customer-facing staff members on the foundational concepts of CX - focusing on the operational execution of all CX elements.
Level 2: MANAGEMENT
Certified Customer Experience Management Associate (CCXMA)
A practical training guide for all Managerial Staff members on the concepts of CX - focusing on managing teams that are responsible for CX execution.
